Frequently Asked Questions

How It Works

First, we take the time to get to know your business so we can treat it as if it were our own. Here’s what makes us unique: 

  • We’re easy to work with, we’re process driven, and we’re reliable. We work hard so that bookkeeping isn’t a worry of yours and you have a system set up that you can trust and rely on for accurate books.
  • We have eCommerce expertise → all of our bookkeepers and accountants on staff specialize in eCommerce. We understand the nuances of the eCommerce industry and apply that expertise to all of our customer’s businesses. 
  • We take the time to understand your business and be a part of your team. With each customer, we dive into the details so we know exactly how to handle all of the different transactions that come through in your bookkeeping. With us, you’ll have a partner as opposed to just an outsourced service. 
  • We provide top level support and your own dedicated bookkeeping team → You’ll always receive fast responses, accurate information and resources to help you. Plus, you’ll always have a dedicated team that you can get to know and work with for the long run. 

During your free month, we’ll complete the bookkeeping for the previous month so you can see the quality of reporting and communication that you’ll receive each month. By the end of the free month, you’ll have a full set of monthly reports and you’ll be able to decide if working with us is the right move for your business.

If your business requires Catch Up or Clean Up work, the first month free will be applied to your first month of bookkeeping once your Catch Up and Clean Up work is completed. We’ll make this clear upfront when we provide you with your custom pricing quote. 

Something that’s unique about us is that we’ll work with you on any bookkeeping services you need handled (within reason). Here’s a list of our most popular services, but we can always add others if you need them.

  • Monthly data integration and reconciling in Quickbooks or Xero
  • Monthly reports (Income statement, balance sheet, and cash flow report) 
  • Year-end tax ready financial statements
  • eCommerce specific sales and product reports
  • More reports → payroll breakdown, etc. 
  • AP and AR handling
  • Bill pay and handling vendor invoices
  • Tracking inventory
  • Running payroll
  • Bookkeeping catch up services

Your dedicated team will work hard to make sure that your monthly books will be completed and provided to you by the 15th of the following month. We also offer expedited bookkeeping services where you’ll receive your finalized books by the 10th or earlier of each month, if you’re interested in receiving them sooner. Being on time and consistent is a top priority for our entire team. While it rarely happens, if we’re ever late, we’ll make sure to let you know with plenty of advance notice so that it doesn’t negatively impact your business.

Yes, we absolutely can and we have options to hook you up with a great deal. If you’re behind on your books and need to be caught up, simply sign up and set up a call to speak with us about where your books are currently at and we’ll provide you with a custom estimate of how much it will cost to get you caught up. We’re not in the business of ripping any one off and will make sure to give you a reasonable price that works for your business.

As an EcomBalance customer, you’ll get your own dedicated Bookkeeper or Bookkeeping Team that will be working specifically on your account. You’ll be able to communicate with them directly and they’ll be the ones reaching out if there are any questions about your bookkeeping. We do our absolute best to make sure that our customers are able to develop a relationship with their bookkeeping team and that the team stays the same over the long run.

In order to get started, we require the following:

  • You create an account and fill out the business and pricing information we need.
  • You send View Only access to your current books.

Once we have this information, we can quickly get you a Pricing Quote within 1 business day.  

Yes, of course! We love answering questions and developing close relationships with all of our customers. We are always open to customizing our communication so that it best suits you and your business.

EcomBalance aims to provide bookkeeping services to eCommerce companies generating sales over $200,000 per year and up to $30 million in sales per year. We have a strong focus and expertise on the eCommerce industry, but we can also cater to other online businesses with our sister brand, AccountsBalance, such as, but not limited to digital agencies, SAAS companies, coaches and consultants, freelancers, course creators, and other service based businesses. 

Yes, we can support international companies on a case by case basis for bookkeeping services. If you’re an international company, we’d love to have a discussion with you to learn more about your business. From there, we can let you know if it’s something we can take on or if you’re better off working with one of our recommended vendors. At this time, we do not offer any tax filing services for international companies.

We’ll take care of all of your bank, credit card, payment processors, and marketplaces. We’ll take it into account when building your Pricing Quote and the price provided to you will be for managing all of your business accounts. 


Pricing is charged on a monthly basis or you can pay for the full year upfront and save on your total bill. We offer custom pricing for each client.  You can see how our pricing typically falls on our Pricing page on the website then we also offer different add on services depending on how complex your eCommerce business is. After submitting your information for a custom pricing quote, we’ll  provide you with a Pricing Quote within 1-2 business days, if not faster. 

Accounts payable and Accounts receivable services are not included in our monthly bookkeeping services, but you can easily add it onto your services. We have a process for handling AP and AR for our customers and would be happy to handle it for you. Simply let us know upon signing up so we can work it into your monthly price.

We do our best not to increase prices for our customers. However, as our customers grow and have more transactions and further complexities to their business, it requires us to raise the monthly price every so often. For further details about what thresholds result in an increased monthly rate, please reach out to us and we’ll speak with you about it.

We’re reasonable business owners and we always make sure to hear out our customers. If there is a case where you’ve prepaid for an entire year of services and you want to cancel before the year is over, please reach out to us and we’ll work with you to find a mutually beneficial solution. We also offer monthly billing for those customers that want to go month by month instead of paying for a year upfront.

We do our best to not raise our prices on customers who have prepaid for an entire year. If your business drastically changes and it impacts our ability to service you, we will sit down with you for an honest conversation looking for a fair solution.

Yes, there can be one-time costs upfront that depend on where your bookkeeping currently is with your business. This could be in the form of Catch Up, Clean Up, or extensive Set Up work that’s needed to get your books to a place where we can handle them on a monthly basis. Once we fully understand your business and needs, we’ll provide you with a custom pricing quote with detailed information on what each part will cost.


eCommerce companies selling on Amazon, Shopify, Ebay, Etsy, Walmart, and others tend to face difficulties that other small business owners don’t. This includes, but is not limited to COGS, Amazon fees, marketplace fees, inventory, sales tax, and other eCommerce related expenses. eCommerce companies tend to sell on multiple marketplaces and platforms as well which makes it more difficult to keep track of all of the transactions that occur on a monthly basis. Because of all of these reasons, it’s important to have a bookkeeper and accountant that understands the complexities of eCommerce companies.

Our customers sell across many different platforms and marketplaces online: Shopify, Amazon, Walmart, WooCommerce, Magento, BigCommerce, Etsy, eBay, among others.

EcomBalance will make inventory updates in your financial statements every month, quarter, or biyearly as the information is provided to us. As we get started working together, we’ll dive deep into your inventory management to best understand how to obtain that data as we take on your bookkeeping. However, we do not offer Inventory Management services. We require clients to handle that on their own and can make introductions to our partners that can help with it. 

There are a number of different pieces that make up Cost of Goods Sold (COGS) for most eCommerce businesses: 

  • For product COGS (i.e., the actual cost of the items sold), we use data that you provide about your inventory and item costs. 
  • For Merchant Fees and Shipping Costs, we’ll track the information provided to you from your sales channels and incorporate them into the COGS as a separate line item so you can easily see how much that is costing you per month. 
  • For all other variable costs you wish to track as COGS (for example, storage costs or warehouse costs), we’ll work with you to categorize them into different categories so you can see them on your reports each month.

On the backend, we’ll pull that information directly from your sales channels so we have accurate data. It will appear as a separate line item on your reports so you can see how much you’re spending there per month.

Yes, we can break it down in your monthly Profit and Loss statement.

Yes, we can create custom eCommerce reports for you based on your products and sales channels. At this time, this service is not offered with our monthly bookkeeping service, but you can easily upgrade and add it on for an additional price. Simply let us know this is important to you after you sign up and we’ll make sure to include it in your price estimate.


We do not currently offer tax services through EcomBalance, but we do have a network of reliable CPAs that we can refer you to. These are Accountants with experience working with eCommerce companies and who we’ve highly vetted and trust for our customers. As a bookkeeping customer, we’ll also provide all tax ready documents at the end of each year so it’s simple for an accountant to file your business tax returns. We’ll also work very closely in communication with any Accountant you use so that the process is simple and off your plate as much as possible.

The majority of our customers use Quickbooks Online. We also have experience using Xero with our customers. If you have a preference between the two, please let us know. If you’re not sure, we prefer to use Quickbooks Online. 

At this time, we do not offer personal income tax services, but we have a network of reliable CPAs that we’ll be happy to refer you to. They’ll take great care of you and have experience working with eCommerce entrepreneurs. If you’re interested, simply let us know and we’ll make the introduction and make sure that you’re taken care of.

Yes, we offer an add-on sales tax service where we’ll handle your sales tax for you. We are process people so we have a process for anything that our customers could possibly need. If you need help with your sales tax, please make sure to mention it when you sign up and start speaking with us about your needs.

Yes, absolutely. We’re all about strong communication at EcomBalance. If you decide to use one of our trusted Accountants or are using your own, we’ll introduce ourselves to them and communicate as much as is needed to make sure that they have the documents they need to complete your taxes. An accountant can be a large or minimal expense depending on how you work with them. With our clean and organized bookkeeping, they’ll be able to optimize their time and keep your bills reasonable.

Bookkeeping & Accounting

Our team specializes in both cash and accrual accounting methods. Based on your wants and our initial conversations, we can decide together which method is best for your business as it continues to grow. We’re also happy to work with either accounting method based on your preferences.

We do not offer Profit First bookkeeping services at this time. While it may be a specialty that we offer in the future, it is not a method that we focus on currently.

Accurate bookkeeping gives you the power as a business owner to make smart decisions and grow your business faster. Without accurate bookkeeping, how do you know how much you’re making, spending, and profiting each month? That can lead to anxiety, over exorbitant spending, and detriment for your business.

Bookkeeping and accounting are both essential parts of running a successful business. Bookkeeping is the daily, weekly, and monthly finance activities to keep your finances up to date. This includes, but is not limited to recording and categorizing transactions and creating a monthly income statement, balance sheet, and cash flow statement. Bookkeeping gives you a glimpse into the performance of your business so that you can make smart, data driven decisions. On the other hand, Accounting is mainly tax related work for your business. Think of your year end taxes, sales tax work, and other tax related work that happens at the end of each year.

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